1. General Terms and Conditions
Overview
This website is operated by Yathatmya Lifestyle Private Limited. ( GF B-72 GREENFIELDS COLONY, MATHURA ROAD, Faridabad, Haryana (HR – 06), India ). The Company operates under the brand name ”Udukai” .When you navigate this site, the terms “we,” “us,” and “our” pertain to YLPL . By utilizing this website, including all information, tools, and services available herein, you, the user, agree to adhere to the terms, conditions, policies, and notices outlined in this agreement.
When you visit our site or make a purchase from us, you are engaging in our “Service” and consenting to be bound by the following terms and conditions (“Terms”), which encompass additional terms, conditions, and policies referenced herein or accessible via hyperlinks. These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and content contributors.
Please read these Terms meticulously before accessing or using our website. By accessing or using any part of the site, you acknowledge your agreement with these Terms. If you do not consent to all the terms and conditions in this agreement, refrain from accessing the website or using any of our services. Acceptance is expressly limited to these Terms if they are construed as an offer.
Any new features or tools introduced to the current store will also be subject to these Terms. You can always review the most up-to-date version of the Terms on this page. We retain the right to update, modify, or replace any portion of these Terms by posting updates and changes on our website. It is your responsibility to periodically check this page for updates. Your continued use of the website after the posting of any changes constitutes your acceptance of those modifications.
Section 1 – Online Store Terms
By agreeing to these Terms, you confirm that you are of legal age in your state or province of residence, or you have obtained the necessary consent from any minor dependents to use this site. You may not use our products for any unlawful or unauthorized purposes, nor may you violate any laws in your jurisdiction, including copyright laws, while using our Service. Transmitting any worms, viruses, or destructive code is strictly prohibited, and any breach or violation of these Terms will result in an immediate termination of your Services.
Section 2 – General Conditions
We reserve the right to refuse service to anyone for any reason at any time. You acknowledge that your content (excluding credit card information) may be transmitted unencrypted and may undergo changes to adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. Without our express written permission, you agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service or the website for commercial purposes. The headings used in this agreement are for convenience only and do not limit or affect these Terms in any way
Section 3 – Accuracy, Completeness, and Timeliness of Information
We are not liable for inaccuracies, incompleteness, or outdated information on this site. The material on this site serves as general information and should not be relied upon as the sole basis for decision-making. You should consult primary, more accurate, complete, or timely sources of information before making decisions based on the material here. Historical information on this site may not be current, and we reserve the right to modify site content at any time. Monitoring changes to our site is your responsibility.
Section 4 – Modifications to the Service and Prices
Product prices are subject to change without notice. We may modify or discontinue the Service or any part of it at any time without notice. We will not be liable to you or any third party for such modifications, price changes, suspensions, or discontinuations of the Service.
Section 5 – Products or Services (if applicable)
Certain products or services may be exclusively available online through the website and may have limited quantities. Our Return Policy governs returns or exchanges of these products or services. We strive to display product colors and images as accurately as possible but cannot guarantee the accuracy of your computer monitor’s display. We reserve the right to limit the sales of our products or services by person, location, or jurisdiction on a case-bycase basis. We may also limit product quantities or discontinue products without notice. Offers for products or services on this site may be void where prohibited.
We do not warrant that products, services, information, or other materials purchased from us will meet your expectations, and we do not guarantee the correction of errors in the Service.
Section 6 – Accuracy of Billing and Account Information
We reserve the right to refuse any orders, limit quantities, or cancel orders placed under certain conditions. You are responsible for providing accurate and current purchase and account information. You must update your account information promptly, including email addresses and credit card details, to ensure successful transactions and communication. For more details, please review our Returns Policy.
Section 7 – Optional Tools
We may provide access to third-party tools that we neither monitor nor control. You acknowledge that these tools are provided “as is” and “as available” without warranties, representations, or conditions of any kind and without endorsement. We are not liable for any issues arising from your use of optional third-party tools. Any use of such tools is at your own risk, and you should review and approve the terms provided by the third-party provider(s). New services or features introduced through the website will also be subject to these Terms.
Section 8 – Third-Party Links
Our Service may include materials from third parties, including content, products, and services. Third-party links may direct you to websites not affiliated with us. We are not responsible for examining or evaluating third-party content or accuracy, and we do not endorse or accept responsibility for any third-party materials, products, services, or transactions. Any complaints or concerns regarding third-party products should be directed to the third party.
Section 9-User Comments, Feedback, and Other Submissions
If you provide us with specific submissions, such as contest entries, or submit unsolicited creative ideas, suggestions, proposals, or materials, you grant us unrestricted rights to edit, copy, publish, distribute, translate, and use such comments in any medium, at any time, without compensation or obligation to you. We may, but are not obligated to, monitor, edit, or remove content that we find objectionable or in violation of these Terms. Your comments must not infringe upon the rights of third parties, including copyrights, trademarks, privacy, or other personal or proprietary rights. You agree to avoid posting libelous, unlawful, abusive, obscene, or malicious material and not to upload malware or misleading information. You are solely responsible for the accuracy and content of your comments, and we assume no liability for comments posted by you or third parties.
Section 10 – Personal Information
The submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy, please click here.
Section 11 – Errors, Inaccuracies, and Omissions
Occasionally, our site or the Service may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability. We reserve the right to correct errors, inaccuracies, or omissions, change or update information, or cancel orders if necessary and without prior notice, even after order submission. We have no obligation to update or clarify information in the Service, except as required by law. Any specified update or refresh date does not imply that all information on the Service has been modified or updated.
Section 12 – Prohibited Uses
In addition to other prohibitions defined in these Terms, you are prohibited from using the site or its content for unlawful purposes, soliciting unlawful acts, violating regulations, infringing upon intellectual property rights, harassing, abusing, insulting, defaming, or discriminating against others based on various attributes. Prohibited uses also include submitting false information, transmitting malicious code, collecting personal information, spamming, and interfering with the Service’s security features. We may terminate your use of the Service for any prohibited uses.
Section 13 – Disclaimer of Warranties; Limitation of Liability
We do not guarantee uninterrupted, timely, secure, or error-free use of our Service. We do not warrant the accuracy or reliability of results obtained from using the Service. We may remove the Service temporarily or permanently without notice. Your use of the Service is at your own risk. The Service and products provided are offered “as is” and “as available,” without representation, warranties, or conditions, either express or implied, including but not limited to implied warranties or conditions of merchantability, fitness for a particular purpose, durability, title, and non-infringement. We shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages, including lost profits, revenue, savings, data, replacement costs, or similar damages, arising from your use of the Service or products. Some jurisdictions may not allow the exclusion or limitation of liability for certain damages, so our liability is limited to the maximum extent permitted by law.
Section 14 – Indemnification
You agree to indemnify and hold us and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees harmless from any claims or demands, including reasonable attorney fees, due to your breach of these Terms or violation of any law or third-party rights.
Section 15 – Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable, it shall still be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be severed from these Terms. Such determination shall not affect the validity and enforceability of the remaining provisions.
Section 16 – Termination
The obligations and liabilities of the parties incurred before the termination date shall survive termination. These Terms remain effective unless terminated by you or us. You may terminate these Terms at any time by notifying us or ceasing to use our Services or site. We may terminate these Terms without notice if you fail to comply with any term or provision. Upon termination, you are liable for all amounts due up to the termination date, and we may deny access to our Services.
Section 17 – Entire Agreement
The failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision. These Terms, along with any posted policies or rules, constitute the entire agreement between you and us, superseding any prior agreements or communications, whether oral or written.
Section 18 – Governing Law
These Terms and any separate agreements for Services are governed by and construed in accordance with the laws of India.
Section 19 – Changes to Terms & Condition
You can review the most current version of these Terms at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates and changes on our website. Your continued use of our website or the Service following the posting of any changes constitutes acceptance of those changes.
Section 20 – Copyright Infringement
YLPL will respond expeditiously to claims of copyright infringement committed at or using the YLPL website or other online networks accessible through a mobile device or other type of device (the “Sites“) that are reported to YLPL’s Designated Copyright Agent, identified in the sample notice below.
If you are a copyright owner, or are authorized to act on behalf of one, or authorised to act under any exclusive right under copyright, please report alleged copyright infringements taking place on or through the Sites by completing the following Notice of Alleged Infringement and delivering it to YLPL’s Designated Copyright Agent. Upon receipt of the Notice as described below, YLPL will take whatever action, in its sole discretion, it deems appropriate, including removal of the challenged material from the Sites.
Notice of Alleged Infringement (“Notice”)
- Identify the copyrighted work that you claim has been infringed, or — if multiple copyrighted works are covered by this Notice — you may provide a representative list of the copyrighted works that you claim have been infringed.
- Identify the material that you claim is infringing (or to be the subject of infringing activity) and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material, including at a minimum, if applicable, the URL of the link shown on the Site(s) where such material may be found.
- Provide your mailing address, phone number, and, if available, email address.
- Include both of the following statements in the body of the Notice:”I hereby state that I have a good faith belief that the disputed use of the copyrighted material is not authorized by the copyright owner, its agent, or the law (e.g., as a fair use).””I hereby state that the information in this Notice is accurate and, under penalty of perjury, that I am the owner, or authorized to act on behalf of the owner, of the copyright or of an exclusive right under the copyright that is allegedly infringed.”
- Provide your full legal name and your electronic or physical signature.
Deliver this Notice, with all items completed, to YLPL registered address mentioned in the policies and also e-mail it at yourvoice@udukai.com. In case of no response within 7 days acknowledging the receipt of e-mail , communicate with Whatsapp at – +91-7999849821 with our designated officer.
Section 21 – Contact Information
For questions about these Terms, please contact us at yourvoice@udukai.com
2. Payments
Payment options may include UPI, credit cards, debit cards, net banking, wallets, e-gift cards, and reward points for the items offered on the website and mobile application.
– Online payments are quick payment methods, and they are advised to ensure that your transaction is processed more quickly.
– The Cash On Delivery option may be accessible on specific pin codes, and each order will be charged extra for the cash handling fee charged by courier partners. You can check your pincode availability by scrolling down to the “Delivery Pincode” box. You can enter your pin code & check if the COD option is available at your location
3. Shipping/Delivery Policy
Orders that have been confirmed are usually dispatched within 48-72 working hours unless there is a situation beyond our reasonable control. They are normally delivered to you within 8-10 working days of being dispatched.
Orders placed after 2 pm will be considered the next business day.
Orders received on Sunday or during holidays are considered the following Monday or the next working day. During busy times, such as holiday periods, there can be processing and shipping delays.
The estimated delivery time may vary depending on the customer’s geographical location, shipping destination, product availability, and the delivery time and location of the courier partner.
Delivery times are estimated and begin from the date of shipment, not the date of order.
We don’t ship orders on Sundays.
If the products have been dispatched, then we would not be able to cancel the order. However, based on the Refund Policy, returns would be considered.
Domestic customers are responsible for any Duty charged by your state government. We are unable to predict which shipments will be assessed these fees or the amount of the fee that may be charged. In cases of refusal, either the cost of the goods or return service costs will be assessed.
For any shipping-related queries, you can reach out to us at yourvoice@udukai.com.
Tracking:
An E-mail & WhatsApp message containing your package tracking information will be sent after shipment. You can also sign in with your details and track the status with your Tracking number. You can reach out to us on our email ID: yourvoice@udukai.com or reach out on WhatsApp at +91-7999849821 if you have any queries.
